Return & Refund Policy

Refund & Return Policy

If your item is NOT personalised:

If there is a quality issue with your order, you may return it in unused condition and in its original packaging together with the free gifts for a prompt exchange for the same item.

If your item is personalised:

We make personalized gift fast and easy — we guarantee it!
We select only the highest quality items, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.

We guarantee our personalized products to be free of manufacturing errors or
product defects. If there is a quality issue with your order, you may feedback to us and request for free repair or partial refund. Understandably, personalized items cannot be accepted for return or partial refund if it is due to dissatisfaction of design, but can be accepted for free repair or partial refund if proven to be a manufacturing error or product defect (Top management of reserves the final rights to decide).

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Therefore, reviewing your order with our customer service is very important. You are welcome to email us at [email protected] if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once design being confirm from you after you place the order, as they immediately are sent into production.  NOTE: also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

Period of Refund & Return

All refunds, exchanges or free repair request must be made within 14 days upon receiving the products. During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect or any of our carriers. Thank you for understanding.